Shipping Policy

CoolVines can ship to the following states: Alaska (air only), Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Hawaii (air only), Idaho, Illinois, Indiana, Kansas, Louisiana, Maine, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, South Carolina, Vermont, Virginia*, Wisconsin, and Wyoming

* Special note regarding Virginia orders: orders must be processed via email or telephone at this time.

We can not ship wine to the following states at this time: Alabama, Arkansas, Delaware, Georgia, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Mississippi, Montana, New Hampshire, North Dakota, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Dakota, Tennessee, Texas, Utah, Washington State, and West Virginia.  Customers from these regions may order non-alcoholic products.

Ground Rates

(rates are approximate, actual rate is calculated in shopping cart)

State 1 2 3 4 5 6 7 8 9 10 11 Case
CT, NJ, NY $14 $14 $16 $17 $18 $19 $21 $22 $22 $23 $23 $24

DC, ME, VA, VT

$14 $15 $17 $17 $19 $19 $22 $23 $24 $24 $25 $26
NC, OH, SC $14 $15 $17 $17 $19 $20 $23 $23 $24 $25 $26 $27
FL, IL, IN, MO, WI $15 $16 $18 $18 $20 $21 $24 $25 $26 $27 $28 $29
KS, LA, MN, NE $15 $16 $18 $19 $21 $23 $26 $28 $30 $31 $32 $34
CO, NM, NV, WY $15 $17 $19 $20 $23 $25 $29 $31 $32 $34 $35 $37
AZ, CA, ID, OR $16 $17 $20 $22 $25 $27 $31 $33 $36 $38 $40 $42

 

Estimated Delivery Time

Please note, during extreme heat during the summer months, we may hold shipments to your area here in our warehouse. If you feel this may be a problem because of a time sensitive package, please call our order department at to discuss other options. Orders placed will ship within the next 2 business days. Faster shipping options may be available. We do everything possible on our end to protect our wine shipments from temperature-related damage. If you are concerned about the weather in your area, you may request a specific shipping date or you may choose a faster shipping method. You will receive an email containing tracking information once your order is boxed and ready for shipment. Please note, these tracking numbers are not active until picked up by the shipper.

Transit time (approximate, based on transit days, assumes availability in the listed state)
1-2 days: CT, DC, DE, KY, MA, MD, ME, NC, NH, NJ, NY, OH, PA, RI, SC, VA , VT
3 days: AL, FL, GA, IL, IN, KY, MI, MN, MO, TN, WI
4-6 days: remaining states

Signature Policy

You must be 21 years of age or older to purchase wine from CoolVines. All packages sent out by CoolVines REQUIRE a signature upon delivery. It is highly recommended that you provide us with a business shipping address for best service. Requests to "Please leave on back porch" or "Please leave at front door" cannot be honored. Any package returned due to unavailable adult signature will be credited to the customer for product value only, assuming no damage has occurred in transit.

Returns

If there is any problem with your order, we want to hear about it. Please note, any problems with the receipt of your package must be called in to us within 30 days of the delivery date! If you suspect the bottle is bad, put the cork back in the wine leaving the contents of the wine in the bottle. We cannot accept returns of empty bottles! If you find any errors regarding type of wine and vintage, please call our order department (908-232-5050) or send an e-mail to orders@coolvines.com immediately. CoolVines will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and send out a replacement package. If you wish to return your wine for any other reason you may do so. Please re-pack the wine and send it to CoolVines, Attn: Returns, 23 Elm Street, Westfield, NJ 07090 Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 10% restocking fee.

**Title to, and ownership of, all wine passes from CoolVines to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the shipping it from New Jersey to his/her home state. By arranging for transportation of the wine, CoolVines is providing a service to, and acting on behalf of the purchaser. By utilizing this service from CoolVines, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.

Local Delivery

Local delivery is available in the following Princeton and Westfield area zip codes:  07090, 07091, 07027, 07092, 07023, 07016, 07076, 07066, 08504, 08528, 08540, 08541, 08542, 08543, 08544, 08553, 08558.  Local deliveries will be made by the day following order placement. If you have a special request regarding your order, please contact your local store in Westfield at (908) 232-5050 or Princeton at (609) 924-0039 and we will make every effort to accommodate your needs.  Local delivery is free on orders greater than $100, otherwise a $10 charge will apply.