For help, please browse our FAQs below, the related articles to the right, or contact us.

1. Q: How do you choose the wine you sell?
   A: Our goal is to find wines that are the "best of their breed." To us, this means that the wines are 1) true examples of their type and 2) a good - no, great - wine for the price. On the first point, we look for wines that demonstrate the characteristics of being "true to type". While each vineyard, each winemaker and each vintage impart its own characteristics on a bottle of wine, we look for wines that exhibit the trademark expression of that style of wine; whether the style is regional, varietal (based on the grape or blend), or production style (sur lie, crémant, late harvest, etc.). We also search for wines that outperform their peers in quality for the price. Ironically, this rarely happens with a highly rated, or otherwise highly promoted wines. High scores and large ad budgets tend to drive up the price of wine beyond the point of "good value". The best values are typically found in the bottles with labels our customers won't recognize, made by wine makers who love making great wine more than they love angling for top scores or shelf position. These are the wines that you will find on the shelves of CoolVines. Every wine has been tasted and selected from a competitive set of wines of the same style and price range by our tasting team; not based on their personal preferences, but on their judgment of which wines will bring the greatest value to our customers.

1. Q: What is your return policy?
   A: If there is any problem with your order, we want to hear about it. Please note, any problems with the receipt of your package must be called in to us within 30 days of the delivery date! If you suspect the bottle is bad, put the cork back in the wine leaving the contents of the wine in the bottle. We cannot accept returns of empty bottles! If you find any errors regarding type of wine and vintage, please call our order department (908-232-5050) or send an e-mail to orders@coolvines.com immediately. CoolVines will arrange to have the package picked up and returned to us right away for inspection. Once the package is returned to us, we will inspect the contents and send out a replacement package. If you wish to return your wine for any other reason you may do so. Please re-pack the wine and send it to CoolVines, Attn: Returns, 23 Elm Street, Westfield, NJ 07090 Please include a copy of the original sales receipt with the package. Please note: All returns are subject to a 10% restocking fee.

1. Q: Where are your stores located and what are their hours of operation?
   A: Our stores are located in Princeton and Westfield, New Jersey. 

Westfield:  Located in downtown Westfield, New Jersey - 1 block north of the train station at the intersection of Elm & Quimby Streets. Less than 5 miles from Garden State Parkway, Rt. 78 and other major access roads.

Monday 11:00 AM - 8:00 PM

Tuesday - Saturday 10:00 AM - 10:00 PM

Sunday 12:00 PM - 8:00 PM

Princeton:  Located on Nassau Street at the Corner of Harrison Street.  Next to Whole Earth Center.  Free Parking behind store!

Monday 10:00 AM - 8:00 PM

Tuesday - Saturday 10:00 AM - 10:00 PM

Sunday 12:00 PM - 8:00 PM

For directions, please see  Our Stores. 

1. Q: Do you sell beer and alcohol and can it be shipped?
   A: Yes, we do sell beer and alcohol in our stores, however by law we are not permitted to ship them.  We do, however, deliver beer and wine as part of our home delivery service.

1. Q: Do you offer home delivery?
   A: Yes, we offer home delivery in the following Princeton and Westfield area zip codes:  07090, 07091, 07027, 07092, 07023, 07016, 07076, 07066, 08504, 08528, 08540, 08541, 08542, 08543, 08544, 08553, 08558.  Home delivery is free on orders greater than $100, otherwise a $10 charge will apply.

1. Q: Do you ship to my state?
   A: We currently ship to all states allowed by law:  Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Missouri, Montana, Nebraska, New Hampshire*, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, Texas, Vermont, Virginia*, Washington, West Virginia.     * Special note regarding Virginia and New Hampshire orders: orders must be processed via email or telephone at this time.

        For our complete shipping policy, please see Shipping Policy.

1. Q: Can I place an order on the website and pick it up in one of the stores?
   A: Yes, when you checkout you will be given the option to pick up at either the Princeton or Westfield store.

1. Q: Do you sell gift certificates?
   A: Yes.  We are currently working on an online gift certificate, so for now please call 908-232-5050 and we will either mail or email the gift certificate to you or your recipient.  To redeem your gift certificate, please choose your items on the website (but don't place the order), and call 908-232-5050 with you order.  You will be asked for the voucher number of the gift certificate at that time and your order will be processed.

1. Q: Do you offer a wine club?
   A: Yes, we offer a monthly wine club.  With each delivery, you will receive two great “everyday wines” – great wines, amazing values. You can choose any combination of red or white. In addition, you’ll also be able to purchase more of the Club Selections at a discounted price only available to CoolVines Wine Club Members. With the wines shipped in the first week of every month, you’ll find yourself looking forward to your monthly taste of the CoolVines difference in the most convenient way possible!  Only $30 each month and you can cancel at any time.  Free home delivery in the Princeton and Westfield areas, and $10.00 shipping to other applicable areas (see Shipping Policy).
   

1. Q: Do you offer case discounts?
   A: Yes, we offer a 10% discount on all cases--mixed cases included!

1. Q: What do you do if an item that I ordered is out of stock?
   A: If an item is out of stock on the website, you will be able to view wines of similar style.  If we discover that an item is out of stock after you place your order, we will contact you within 24 hours to offer alternative suggestions.

1. Q: Do you accept special orders for wine not on your website?
   A: Yes.  Please send us your special order via the Contact Us page of our website.  Please send the name of the wine and the desired vintage.  Please do not send payment information--we will contact you with a status of your order and pricing information, and will complete the order at that time.

1. Q: Will I receive confirmation once my order has shipped?
   A: Yes, you will receive an email as soon as your order has shipped.

1. Q: Is my journal/ratings automatically visible to other customers, or can I keep it private?
   A: You can keep your journal private, or choose to make it visible to other users by going to My Account/Journal Options. 

1. Q: Does my order history include items purchased in the stores as well as through the website?
   A: Yes, as long as you give our store staff your account information, your complete order history will be available on the website.  Just look in "My Account", at the "In Store Account" option.

1. Q: Why are some wines missing from my order history?
   A: We are currently in the process of loading our inventory onto our Website.  Those wines not yet loaded will not show in your order history.  All wines will be loaded in the near future and at that time your order history will be complete.